Returns & Exchanges

SHIPPING POLICY

Shipping Policy – BQWW.co.uk

Last updated: 17.11.2025

We ship all orders using professional, reliable couriers, primarily DHL UK, to ensure your items arrive safely and in excellent condition. Orders are processed within 1–3 business days, and tracking details are provided once dispatched. International delivery times vary by destination and local customs procedures.

A full, itemised receipt will be included with every order. Customs documentation must be completed by the purchaser, and any import duties or taxes are the customer’s responsibility. In many GCC countries, DHL handles customs clearance, but in some regions this may be completed by the purchaser according to local laws.

We use only trusted shippers to ensure your parcel reaches you undamaged and in great condition.

If you have any questions about shipping, customs, or tracking, please contact our support team:
📧 support@bqww.co.uk

RETURNS & EXCHANGE POLICY

At BQWW – British Quality Worldwide, we do not offer returns once an order has been delivered. However, if any item arrives damaged or defective, we will gladly replace the product. To process a replacement, the customer must provide clear evidence of the damage, such as photos of the item and packaging within a reasonable time after delivery.We prioritise safe, reliable shipping, but if an issue occurs, we are here to help. For damaged items, order concerns, or any additional support related to our products, please contact us by email at support@bqww.co.uk. Our team will respond promptly and assist you with the next steps.